Cisco CUCM

• Provided 360° consultancy in the Collaboration area, covering design, development and implementation of new solutions.
• Worked on on-premises to cloud migrations and replacement of legacy infrastructures.
• Developed Python scripts to automate processes and custom web pages to automate user tasks.

Cisco CUCM Webex Calling Kubernetes SIP Python Development Automation API Integration Web Development Collaboration Infrastructure Cloud Calling DevOps

• Worked on a major upgrade of the entire Collaboration infrastructure for an Oil & Gas company, involving 4 Cisco Unified Communications Manager clusters and more than 40,000 devices worldwide.

Cisco CUCM Cisco Unity Connection Cisco Expressway Voice Gateways SIP SIP Trunking PSTN Integration Collaboration Infrastructure

• Worked on the migration of users from Cisco Unified Communications Manager directly to Webex across 12 countries.
• Integrated three different on-premises CUCM clusters serving 5 sites with Webex, allowing users to call each other independently of where they were registered.
• Supported the migration of the Contact Center from on-premises infrastructure to Genesys Cloud.

Cisco CUCM Cisco Expressway Webex Calling Webex Control Hub SIP PSTN Integration Genesys Cloud CX Contact Center Call Routing Cloud & Container Infrastructure

• Worked on several CUCM upgrade projects from version 10.5 to 14.0, including the intermediate versions.

Cisco CUCM Cisco Unity Connection Cisco Expressway Voice Gateways SIP SIP Trunking